The filed complaint summary for Wisconsin in 2010 clearly shows companies that a consumer should avoid. The average in Wisconsin for complaints is .03 per $100,000 of written premium. Wisconsin compiled a list of those above this average. Many hover just over the average with a .04 ratio. However, several were leagues ahead of this number. The ICM Insurance Company ranked number 1 in the ratio of complaints. Their ratio was a whopping .18, 6 times the state average! Close on their heels was 21st Century Centennial Insurance Company with a .15 ratio, five times the state average. Third place was a tie at.14 between the Bristol West Insurance Company and the Auto Club Group Insurance Company. While those numbers do not necessarily indicate that the companies were skipping out on paying their customers, you have to wonder why such a high portion of their customer base filed complaints.
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